What are the shipping times for your products?
We take 2-4 days to process your order then 1-2 weeks to deliver it to you.
Do you ship anywhere in the world?
No, We deliver to France and EU countries.
Do you provide product tracking information?
Yes, wait 4 days after your order and ask us by email at email@example.com
Some items are missing from my order, what's happening?
Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are located in Sotteville-lès-Rouen in France
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: email@example.com
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 14 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link
What payment methods are accepted on your site?
We accept multiple payment methods, such as credit/debit cards, PayPal.
What are the delivery times ?
Delivery times depend on your delivery address and the shipping method you have chosen. We offer different delivery options with different lead times to meet your needs. Estimated delivery times for each option will be displayed when finalizing your order.
What are the shipping fees ?
Shipping costs also depend on your shipping address and your chosen shipping method. We try to keep delivery costs as low as possible and we offer free delivery options for orders over a certain amount. The exact delivery costs for your order will be displayed when you complete your order.
Can I return a product if I am not satisfied?
Yes, we accept returns under certain conditions within 14 days. If you are not satisfied with your purchase, you can contact us to arrange a return and refund. However, please note that some products may not be eligible for return due to hygiene or safety reasons.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track your order online or contact our customer service for information about the status of your order.
Are the products sold on your site of good quality?
We are committed to selling only quality products on our site. We work with trusted suppliers to ensure all of our products meet our high quality standards. We also pride ourselves on customer satisfaction and work hard to meet their needs.
How can I contact your customer service?
You can contact our customer service using the contact form on our website or by sending an email to our contact address. We are here to answer all your questions and concerns and aim to respond as quickly as possible.